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Bradford Garden Centre invests in e learning for team development

The People and Culture team at a Bradford garden centre have announced new plans to nurture and develop its growing team further.

The team at Tong Garden Centre have partnered with world leading e-learning provider SAP Litmos to provide a wealth of learning and development opportunities that will benefit people at all levels in the 181 strong team.

Head of People and Culture, Neil Barwise-Carr and his colleague, Becki Smith will be working with Managers at the Tong Lane centre to identify courses and pathways appropriate to individuals and teams, with a view to upskilling team members in areas including customer services, IT, safeguarding and food safety.

“The Litmos e learning initiative is an engaging, extensive and accessible online learning platform that colleagues in all departments will be able to use to build both core skills for their current roles and additional skills for future development,” said Mr. Barwise-Carr.

“We have access to hundreds of modules, from diversity and inclusion, conflict management, sustainability through to IT, finance, communication and marketing skills, that we can tailor to the team, from new starters to experienced team members.

“The Litmos programme forms part of our blended learning approach and facilitates customised learning paths for all team members.”

In addition to the e learning initiative, the People and Culture team have also introduced additional paid breaks for team members working longer days, morning huddles, birthday tea and cake and social and fundraising events.

“The raft of initiatives that Neil and Becki have introduced have significantly enhanced motivation and engagement within the team. This has been verified with a 385% increase in our Net Promoter Score since we introduced it six months ago, which is a fantastic result,” said Tong’s MD, Mark Farnsworth.

The Net Promotor Score helps to measure employee engagement and to determine what is important to the team. You can score anything from -100 to +100, with anything between +10 and +40 deemed to be a good result. In their first survey, Tong achieved a result of +14 in its first assessment in January 2020 and had increased to +68 by June.

Tong Garden Centre occupies a 17 acre site in Tong village. It is one of Yorkshire’s biggest garden centres with 110,000 square feet of retail space and parking for up to 1,000 cars.