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The Biggest Win: Hearts and Minds
What if that big deal you’re working on has little or nothing to do with price?
In fact, there might not even be a transaction or trade as such.
I originally wrote this piece 12 months or so ago, Novak Djokovic’s highly principled position against taking the Covid vaccine; how was pursuing his own major win (public support) against stiff opposition from his competition – the tennis “establishment” – who are also trying to win public support for their stance on the matter.
There’s no direct financial transaction involved, no best and final offer (BAFO) to work with, nothing. Nothing but Djokovic’s entire career at stake.
It started, of course, with the huge controversy surrounding his entry and eventual deportation from Australia courtesy of the Australian Border Force.
Djokovic’s silence, leading to an eventual exclusive interview by Amol Rajan.
The Influence War
It’s important to frame this piece in terms of which stakeholder is winning the war of influence in this particular global conversation – the right to decline to take the vaccine and, if that right is exercised, at what cost does it come?
Is it the “establishment“ i.e. government/professional bodies who have won out or is it one man sticking steadfastly to his principles? And which of these actors have played the best strategic moves so far?
If Djokovic had simply left Australia, tail between his legs and returned to Serbia to lick his wounds, he could have forever become the laughing stock of world tennis.
Instead, disciplined silence followed by an exclusive interview with a respected BBC journalist has allowed Djokovic to get his message out there, pretty much unfiltered.
Let’s face it, the interview itself was undemanding. Whilst Amol Rajan asked some interesting questions, it was by no means tough. In fact, Rajan seemed positively deferential to Djokovic at times, especially towards the end of the interview with laughter and mutual back-slapping. Too cosy by half.
The other side of this argument – the establishment – will be regarded as the villains; Big Brother bullies seeking to exert absolute control over the individual.
Moreover, in terms of the battle of wills that we will no doubt see over the weeks and months ahead; will Djokovic really miss the Paris Open and/or Wimbledon just to stand true to his principles?
That is the price I am willing to pay
If we liken Djokovic’s stance to a negotiation process, it feels like a game of brinkmanship – “will they walk away from the deal if they don’t like the terms?”
And that’s the point with a negotiation:
You only have power if the other side believes you’ll walk away
…if you can’t get the deal you want.
In this case, the deal Djokovic wants is to exercise his right not to take the vaccine.
Will he walk away from Tennis?
Whichever way the court of public opinion‘s pendulum swings, Djokovic is, I believe, in a no-lose situation.
If the establishment capitulates and allows him to play in the upcoming tournaments, Djokovic will be welcomed back by the crowds with open arms, by the players and by the establishment too, who still need to be able to claim victory and also need him as a major box office draw.
If the establishment sticks to its guns and refuse to allow him entry to their respective countries, they will look like the bad guys, and Djokovic will become a martyr, the victim of establishment bullying.
Notwithstanding the obvious disappointment for tennis fans should he be prohibited from entering certain countries, there is almost no downside here for Djokovic. Even if he never picks up a racquet again, he will still be one of the greatest players of all time and will forever be remembered as a champion of libertarian principles.
He will still be rich beyond most people’s wildest dreams and, at the age of just 34, still has many options open to him, though probably not as a professional tennis player.
Djokovic is idolised in Serbia, so a career in politics would also be easy for him to take up.
Acting on Advice from Advisors
You’ve got a hand it to him, he has been a dream client for his advisors. He’s stayed resolutely focused, landing the right message at the right time to the right audience. Djokovic’s principles, character and value systems are intact.
A model political strategy by any measure.
He’s also taken his advisors’ advice which, of course, he is under no obligation to do. He has absolutely come out on top and won over the establishment and tennis fans all over the world.
The benefits of procuring great advice…and then actually taking it.
I’m guessing elite athletes such as Djokovic will use the negative energy created over the last few weeks of controversy to fuel his desire to win.
Not many would bet against him.
What Are Your Values?
1. To win the crowd (i.e. your target market), your crowd needs to say, “I like you, our values and beliefs are aligned”.
If you don’t stand for something, you’ll fall for anything
No matter what you think, whether he’s right or he’s wrong, Djokovic’s conviction is admirable and gives his followers confidence.
Question for You
Do your clients know what your message is and your values? 🤔
2. Don’t (re)act too soon, time is an important factor in very big issues
3. Stakeholder management: you must map and communicate with all the stakeholders (actors) that could influence the decisions you want to win.
In general, the bigger the decision, the more people that will be impacted so you’ll need to cover all the bases.
Depending on the size and scope of the deal and the culture of the organisation you’re hoping to influence, that means either talking to anyone and everyone (extremely time-consuming) or researching in advance who’s who in order to determine who needs to say yes or is powerful enough to bring your plans to a shuddering halt if they say No.
What to Do?
If the decision you’re seeking is that big and the impact for your company is that great, then you will need to have covered all the bases with the right message to the right people at the right time via the right channel.
You’ll need to know the customer you’re trying to win inside-out. Whether it’s the World Tennis Association, the Australian Border Force or a global investment bank, you’ll need to do your homework.
As a team of 1, you probably cannot do it all on your own.
The good news is that you don’t have to.
The organisations that have the most effective sales cultures understand how to unleash the sales capacity of their organisations to help them sell into big customer accounts.
And that means engaging all your sales assets in must-win campaigns,
Are You Engaging All Your Sales Assets?
Is your organisation firing on all sales cylinders or are you having to do everything yourself?
Let’s talk about how we can help you turn that around and maximise your team’s full sales potential.